At Smart Repair India, we are committed to protecting the privacy and personal information of all our customers who use our home appliance repair services. This Data Policy explains how we collect, use, store, and safeguard your data in compliance with applicable Indian data protection guidelines.
1. Information We Collect
We collect personal information such as your name, address, contact number, email ID, and details of the appliance that requires repair. When you interact with our website, WhatsApp, or customer support team, we may also gather basic technical information like device type, IP address, and service preferences to improve service quality.
2. How We Use Your Informatio
Your information is primarily used to schedule repair appointments, assign technicians, provide service updates, generate invoices, and enhance customer support. We may use your contact details to send service confirmations, reminders, or follow-ups. Data may be used internally for quality improvement, training, analytics, and fraud prevention.
3. Data Sharing & Disclosure
Smart Repair India does not sell or rent your personal information. Data is only shared with authorized technicians or service partners strictly for completing your repair request. We may disclose information if required by law, court order, or government authority.
4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, misuse, or loss. Access to customer data is restricted to trained and verified personnel only.
5. Data Retention
Your information is retained only for as long as necessary to complete the service or for legitimate business purposes such as billing, support, or legal compliance.
6. Your Rights
You may request to access, update, or delete your personal data at any time by contacting our support team. We aim to address such requests promptly.
By using our services, you agree to the practices described in this Data Policy. Smart Repair India reserves the right to update this policy as required.
Visiting/inspection charges: A visiting or inspection charge may apply. The applicable charge will be communicated before the technician visit. Repair and replacement-part costs are quoted separately after inspection.
Replacement parts may include genuine OEM or compatible third-party components depending on appliance model, availability and customer approval. Part type, price and applicable warranty will be explained before installation.
